Assisting Health Net members during an emergency
SACRAMENTO, CA, March 25, 2024 /PRNewswire/ — In response to Gov. Gavin Newsom declared a state of emergency in Alameda, Butt, Glenn, a lake, Mendocino, Monterey, Sacramentosan francisco, Santa Cruz, Sonoma and Sutter counties, Health Net, one of of California the most experienced Medi-Cal managed care health plans and a wholly owned subsidiary of Centene Corporation, is providing special assistance to help members affected by the winter storms. Health Net is committed to providing its members with uninterrupted access to essential prescription drugs, critical Health Net information and healthcare services.
Prescription information
- During the state of emergency, the members in Alameda, Butt, Glenn, a lake, Mendocino, Monterey, Sacramento, San Francisco, Santa Cruz, Sonoma and Sutter counties affected by winter storms can receive an emergency supply of medication from the pharmacy where they originally filled their prescription.
- If a member’s pharmacy is closed, they can call Health Net at 1-800-400-8987 for assistance.
Coping help
Health Net members have access to a managed health network (MHN) for coping support, including referrals to mental health consultants, local services and telephone counselling. These services help members cope with grief, stress or trauma related to winter storms. MHN maintains its hotline 24 hours a day, seven days a week at 1-800-675-6110 (TTY: 711).
Video medical examinations
If members cannot reach their primary care provider during a declared emergency, Health Net provides free access to telehealth services. To make an appointment, members can refer to their Health Net ID card for more information about accessing telehealth services. Members can also find this information by registering and logging in to HealthNet.com.
Information for health care providers
Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:
- Instructions for an emergency prescription refill.
- Escalate approvals to reduce approval turnaround time.
- Approval for out-of-network treatment when in-network resources are not available.
Other important information
Depending on how long members need additional help, Health Net may take additional steps to ensure its members have access to the health care services they need.
About Health Net
Founded in California more than 40 years ago, Health Net, a wholly owned subsidiary of Centene Corporation, believes that every person deserves a safety net for their health, regardless of age, income, employment status or current health condition. Today, we provide health plans for individuals, families, businesses of all sizes, and people who qualify for Medi-Cal or Medicare. Together with our 90,000 network providers, Health Net serves three million members statewide. We also offer access to substance abuse programs, behavioral health services, employee assistance programs and managed health products related to prescription drugs. We provide these health plans and services through Health Net, LLC and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a leading healthcare enterprise committed to transforming the health of the communities we serve, one person at a time. Health Net employs more than 6,300 people California who work in one of Talent Hub’s five regional offices. For more information, visit www.HealthNet.com.
SOURCE Health Net
